Central IT Training
Soft Skills Courses
Please contact us if you cannot find the course that you are looking for.
Assertiveness Training for Managers
This 1 or 2 day course is designed to give delegates the self-confidence to reach their potential. It is especially suitable for people who are new to the management role. (view outline)
Change Management
This 1 day course is designed to give managers at all levels a firm understanding of the implications of change and, in particular, the human dimension. It is ideal for managers at all levels who are involved in bringing about change. (view outline)
Communication Skills
This 1 day course is designed to give managers at all levels a firm grounding in the principles and importance of effective spoken communication in management. It is particularly suited to delegates who are new to the management role. (view outline)
Customer Care for Helpline/Reception Staff
This 1 day course is designed for people who act as the interface between the company and the customer. In particular, it deals with spoken communication and, especially, telephone skills. It also addresses the importance of working in a team-orientated environment to obtain the best results. (view outline)
Effective Business Writing
This 1 day course is designed to assist managers, supervisors and team leaders to produce accurate, clear and concise written communications. It will also help the experienced person who has had their secretarial support replaced by a PC. (view outline)
Effective Minute-Taking and Writing
This 1 day course is designed for anyone appointed Secretary to a committee or meeting. The course also emphasises the importance of the Chairperson and the Secretary working as a team to achieve the best results. (view outline)
Facilitation - An Introduction
This course is designed to give managers and supervisors a firm grounding in the purpose and methodology of Facilitation. (view outline)
Interview Techniques
This 1 or 2 day course is designed primarily to assist anyone responsible for conducting interviews. It will also help those who are preparing to be interviewed. The course uses video review to reinforce instruction. Numbers are restricted to 8 delegates to ensure maximum individual attention. (view outline)
Negotiation Skills
This 1 or 2 day course is designed primarily to assist managers, at all levels, responsible for conducting negotiations. The course uses video review to reinforce instruction. Numbers are restricted to 8 delegates to ensure maximum individual attention. (view outline)
Office Management
This 1 day one-to-one consultancy is designed to give newly appointed managers, supervisors and team leaders a firm grounding in their responsibilities towards those people they manage in an office environment. (view outline)
Organising and Running Effective Meetings
This 1 day course is ideal for anyone responsible for chairing or participating in meetings. The course also emphasises the importance of the Chairperson and the Secretary working as a team to achieve the best results. The course uses video review to reinforce instruction. (view outline)
Performance Management - An Introduction
This 1 day course is designed for newly appointed managers, or managers who are unfamiliar with the concept of performance management. (view outline)
Presentation Skills
This highly participatory 1 day course is designed for managers at all levels who are responsible for delivering formal or informal presentations. The course uses video review to reinforce instruction. Numbers are restricted to 6 delegates to ensure maximum individual attention. (view outline)
Problem Solving - An Introduction
This 1 day course is designed for all managers and supervisors who are expected to find solutions to problems within the terms of their job description and responsibilities. (view outline)
Project Management - An Introduction
This 1 or 2 day course is designed to assist anyone involved with project management. The 1 day course concentrates solely on Project Management Structures, Methodology and Controls omitting the ‘Soft Skill' aspects included in the Overview. Both these courses provide project managers with an ideal foundation upon which to build their project-related IT skills; MS Project, for example. (view outline)
Risk Management in a Project Management Context
This 1 day course is designed specifically to assist anyone involved with project management, be they project managers, project board members or members of a project team, to manage the inherent risks involved with projects. (view outline)
Supervisory Management - An Introduction
This 1 day course is designed to give newly appointed managers and supervisors a firm grounding in their personnel management responsibilities. (view outline)
Team Building Skills for Managers
This 1 or 2 day course is designed to give managers, supervisors and team leaders a firm grounding in the principles of team building and the vital importance of teamwork to achieve the best results. (view outline)
Telesales - An Introduction
This 1 day course is designed to train telesales staff in the art of telesales from initial contact through to successful completion of a sale and effective closure of the call. The course can also be a used as a useful refresher for more experienced telesales staff. (view outline)
The Manager's Toolbox
The 1 day course is designed as a highly effective refresher for the more experienced manager. The 2 day course proceeds at a gentler pace and involves more participation. As such it provides the newly appointed manager with an excellent grounding in these four fundamental aspects of managing people. (view outline)
Time and Stress Management
This highly time-efficient 1 or 2 day course is designed for managers at all levels who find it difficult to manage their time, meet deadlines and juggle priorities. The course also emphasises the adverse impact that poor time management by the manager has on their subordinates. (view outline)
Total Quality Management for All
This 1 day course is designed for anyone working as part of a team and, in particular those members of the team who also act as the interface between the organisation and the customer. (view outline)
Train the Trainer
This 2 day highly participatory course is designed for all trainers and training managers and covers the training process from initial identification of Needs, through Design and Delivery to Evaluation. The course uses video review to reinforce instruction. Numbers are restricted to 6 delegates to ensure maximum individual attention. (view outline)
